DPI - High Quality Photo Processing and Photo Mount Suppliers

 
 

 
   

Terms

ABOUT US

UKDPI Shop is the online retail division of JP Photographic Ltd. If you have any suggestions or comments please email us at info@ukdpi.co.uk

MAKING A PURCHASE

In the shop, use the links on the left to browse our products, and click on the "add to basket" button of each product that you wish to purchase. For the gallery, simply click on the thumbnail of the image you wish to order and then click on the "add to basket" button next to the size that you require. All items will be added to your shopping basket. After you have finished your order, click on "Checkout". Here you can change quantities and pay for your order either by secure credit/debit card payment or by posting us a cheque or postal order made payable to "JP Photographic Ltd".

We accept Visa, Mastercard, Switch, Delta and Maestro. We can accept cash sent by post but strongly recommend you use the Royal Mail Special Delivery service as this is insured against loss in transit.


POSTAGE & PACKING

The shopping basket will automatically work out the correct postage for your order based on the combined weight of the items you have added to the basket up to a maximum of £9.95 (within England). FREE P&P will apply on all orders valuing £200 or above.


DELIVERY  

For courier deliveries, we aim to despatch all orders placed before 12pm the same day. Orders placed after 12pm may not be sent until the next working day. Although we send out all courier orders on a next day delivery service, it is not guaranteed that you will receive your order on the next working day. Royal mail deliveries normally take 2-4 working days but may take longer depending on your area and the time of year.

Please put any additional delivery instructions in the "SPECIAL INSTRUCTIONS" box at time of placing order.

NOTE: We are charged £4 for each unsuccessful attempt to deliver your order by our courier. We must pass this charge on to you the customer. If your order has been classed as a failed delivery we can either re-send the order (at your cost) or issue a refund (for goods only less all shipping costs). For orders sent by by Royal Mail there is no charge raised for the return, where appropriate the customer is still responsible for the shipping charge to re-send.


TAX CHARGES

All our prices shown are inclusive of VAT at the current rate. Upon completion of a successful order you will automatically receive a VAT receipt.


CREDIT CARD SECURITY

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card payments are taken securely by Protx.
Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process. For more information, please visit www.protx.com

Secure Website

ONLINE PRICE MATCH GUARANTEE

If you find a lower price on an in stock new identical mount product from any other online supplier just email us the details when you place the order and we will refund the difference.


RETURNS POLICY

In the unlikely event that you have to return any products to us you should be aware of the following.

Please email info@ukdpi.co.uk with any problems. This helps us both have a record of events. We always answer emails in the order they are received and as soon as practically possible. DO NOT TELEPHONE US. Our staff who answer the telephone will be unlikely to be able to help as they are mainly trained in other areas of the business. You will get a much quicker and more informed response if you email info@ukdpi.co.uk

 

Cancelling an Order

You have the right to cancel the contract for your purchase (excluding photographs ordered through the gallery) within 7 working days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You can only cancel your order if all the goods you have ordered are still unopened and in their original sealed packages in which they were delivered to you.

To cancel a contract, write "Cancel Contract" on the back of the delivery note. Package the items securely and send them to us with the delivery note within 7 working days of the date that the items were delivered. We request that you email us at info@ukdpi.co.uk to tell us that you are returning goods before you send them. 24 hours' advance warning is required for returns. The return address is:

UKDPI Returns Department
JP Photographic Ltd.
4 Burlington Gardens
Portslade
East Sussex
BN41 2DJ

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item(s) to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account (minus a 20% re-stocking fee) as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you

 

Damaged Goods

You should inspect the goods when you receive them for any damage. If the package you receive looks like it may be damaged or has been tampered with you should refuse the package or mark the courierís sheet to show this (if you do sign to accept the package). If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. If you find any damages you must inform us by email within 24hrs (preferably immediately on the same day you receive them). We cannot be held responsible for damages reported after 24hrs of receipt.

 

Note: For your protection, we recommend that you obtain a certificate of posting when returning your order. (available from the post office at time of posting)

Your statutory rights are not affected

Remittance Terms: All goods remain the property of JP Photographic Ltd until paid for in full.
 

 

 

 

 

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